All of our parts and accessories are returnable and refundable . You MUST contact us within 30 days of the shipment date in order for us to accept a return. The item in which you are returning MUST be unused, uninstalled, in the original condition, and in the original packaging. To begin the return process you MUST contact us to obtain an RMA number and RMA form (if applicable) prior to sending the item back. Returns will be jeopardized at the customer’s expense if they are sent back without a return authorization number. All returned items are subject to a restocking fee of up to 20%. Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable. If you are returning an item due to an error caused by The AMP Step Store or its business partners (i.e., damaged or defective items, incorrect part shipped, etc.), we will cover all freight charges on the replacement items. Refunds will be credited back using the method you used to initially pay for the item less any restocking fees (exclusions apply). Refunds will be credited within 10-14 business days after the item has been received back to our warehouse and inspected. If you have any questions or concerns regarding the return of an item please feel free to contact us.